Soul777 Privacy Policy

soul777 takes the privacy of its players seriously. This Privacy Policy explains how soul777 collects, uses, stores, and protects the personal data of everyone who registers and plays on the platform. It also explains the rights you have in relation to your personal data and how to exercise those rights.

soul777 is the data controller for all personal data collected through the soul777 platform. This means soul777 is responsible for deciding how and why your data is processed. soul777 processes personal data only for the purposes described in this policy and only for as long as necessary to fulfil those purposes.

This policy should be read alongside the soul777 Terms and Conditions, which are available at /terms-conditions. Together, these documents set out the full terms of your relationship with soul777.

soul777 collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the soul777 website or app, and from third parties such as payment providers and identity verification services.

soul777 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or regulation. Payment card numbers are never stored by soul777 — all payment processing is handled by the relevant mobile payment provider.

soul777 uses your personal data only for legitimate purposes directly related to operating the platform and providing services to you. The main purposes for which soul777 processes your data are:

• Creating and managing your soul777 account, including verifying your identity and age.
• Processing deposits and withdrawals through bKash, Nagad, and Rocket.
• Providing customer support and responding to your queries and complaints.
• Detecting and preventing fraud, money laundering, and other illegal activity.
• Monitoring gameplay to ensure compliance with soul777 Terms and Conditions.
• Sending you transactional communications such as deposit confirmations and withdrawal notifications.
• Sending promotional communications where you have opted in to receive them.
• Improving the soul777 platform through analysis of aggregated usage data.
• Complying with legal and regulatory obligations applicable to soul777.

soul777 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If soul777 ever introduces such processes, this policy will be updated and you will be notified.

soul777 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract: Processing is necessary to perform the contract between you and soul777 — for example, processing your deposit so you can place bets.
• Legal Obligation: Processing is required to comply with applicable laws — for example, identity verification for anti-money laundering compliance.
• Legitimate Interests: Processing is necessary for soul777's legitimate interests — for example, fraud detection and platform security — provided those interests are not overridden by your rights.
• Consent: Processing is based on your explicit consent — for example, sending you marketing communications. You can withdraw consent at any time.

soul777 does not sell your personal data. soul777 may share your data with trusted third parties only where necessary and only for the purposes described in this policy. The categories of third parties with whom soul777 may share your data are:

• Payment Providers: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals.
• Identity Verification Services: Where required, soul777 may share identity documents with third-party verification providers to confirm your age and identity.
• IT and Security Providers: Companies that provide hosting, security monitoring, and technical infrastructure for the soul777 platform.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics providers to help soul777 improve the platform.
• Regulatory and Law Enforcement Authorities: soul777 will disclose personal data to authorities where required by law or in response to a valid legal request.

All third parties with whom soul777 shares personal data are required to handle that data securely and in accordance with applicable data protection laws. soul777 does not permit third parties to use your data for their own marketing purposes.

soul777 uses cookies and similar tracking technologies on the soul777 website and app. Cookies are small text files stored on your device that help soul777 recognise you, remember your preferences, and understand how you use the platform.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using soul777, but some features may not work as intended. soul777 does not use third-party advertising cookies or tracking pixels for ad targeting.

soul777 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulation. The specific retention periods that apply to different categories of data are:

• Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering regulations.
• Transaction Records: Retained for a minimum of 5 years after the transaction date for financial compliance purposes.
• Support Communications: Retained for 2 years after the last communication, or longer if related to an ongoing dispute.
• Usage and Analytics Data: Aggregated and anonymised data may be retained indefinitely. Identifiable usage data is deleted within 12 months of account closure.
• Marketing Preferences: Retained until you withdraw consent or close your account.

When personal data is no longer required, soul777 deletes or anonymises it securely. Data that must be retained for legal reasons is stored in a restricted environment with limited access.

soul777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the soul777 platform.
• Hashed and salted storage of passwords — soul777 never stores your password in plain text.
• Access controls that restrict employee access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the soul777 platform.
• Automated monitoring systems that detect and alert on suspicious access patterns.
• Incident response procedures to contain and address any data security breach promptly.

While soul777 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your soul777 account and never share your login credentials with anyone.

You have a number of rights in relation to the personal data that soul777 holds about you. soul777 is committed to respecting and facilitating these rights. Here is a summary of your rights and what they mean in practice:

To exercise any of these rights, contact soul777 at [email protected]. soul777 will respond within 30 days. In some cases, soul777 may need to verify your identity before processing your request. soul777 will not charge a fee for handling rights requests unless they are manifestly unfounded or excessive.

soul777 is strictly an 18+ platform. soul777 does not knowingly collect personal data from anyone under the age of 18. If soul777 discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered at soul777 using your details or their own, please contact [email protected] immediately. soul777 will investigate and take appropriate action without delay.

soul777 may send you promotional communications about new games, bonuses, and special offers if you have opted in to receive them. You can opt in during registration or at any time through your account settings.

• You can opt out of marketing communications at any time by updating your preferences in your soul777 account settings.
• Opting out of marketing does not affect transactional communications such as deposit confirmations and withdrawal notifications, which are sent regardless of marketing preferences.
• soul777 will not send marketing communications to players who have self-excluded or who have indicated they wish to reduce their gaming activity.
• soul777 does not share your contact details with third parties for their own marketing purposes.

If you continue to receive marketing communications after opting out, please contact [email protected]. soul777 will investigate and resolve the issue promptly.

soul777 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data processing practices. When material changes are made, soul777 will notify registered players via a notification within the platform or by the contact details on their account.

The updated policy will be published on this page with a revised effective date. Continued use of soul777 after the effective date of any changes constitutes acceptance of the updated policy. soul777 recommends reviewing this page periodically to stay informed.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how soul777 handles your personal data, please get in touch with the soul777 support team.

• Email: [email protected]
• Live chat is available through the soul777 platform when you are logged in.
• For responsible gaming concerns, visit soul777 Responsible Gaming.
• For full platform terms, visit soul777 Terms and Conditions.

soul777 aims to resolve all privacy-related queries at first contact. For complex requests such as data access or erasure, soul777 will acknowledge your request within 5 business days and provide a full response within 30 days.